IT Collaboration Hive

This is a summary of the results of an Evening and Weekend Studies faculty survey in March/April 2006.

How often do you teach class outside of normal business hours (8-5 M-F)?

• Very frequently (several times a week) - 11
• Frequently (about once a week) - 1
• Infrequently (once a month) - 1
• Never - 1
  

What are these hours (typically)?

• Weekday evenings up to 9 PM - 1
• Weekday evenings up to 10 PM - 9
• Saturdays sometime between 8 AM and 5 PM - 5
• Saturdays sometime between 5 PM and 6 PM - 1

How often do you work in your on-campus office (outside normal business hours)?

• Very frequently (several times a week) - 10
• Frequently (about once a week) - 2
• Infrequently (about once a month) - 1
• Never - 1

What are these office hours (typically)?

• Weekday evenings up to 8 PM - 4
• Weekday evenings up to 10:00 PM - 6
• Saturdays sometime between 8 AM and 5 PM - 1
• Sundays sometime between 12 PM and 5 PM - 2
• Outside of these hours - 1
• No office hours - 1

Which of the following best describes your role?

•  Full-time faculty (visitor, term, or regular) - 2
• Evening and Weekend faculty (regular 1/2 time) - 6
• Extended Education faculty - 0
• Adjunct faculty - 1
• Other - 6 (additional teaching roles and 1 exempt staff)

Which IT support services would be most valuable to you (outside of normal business hours)?

•  General computer problem resolution - 9
•  Computer application assistance - 5
• AV Classroom technology - 11
• Portable AV technology - 3
• Other - 2

If you checked Other - please list the services you would like to see available outside normal business hours?

• Blackboard and webx assistance
• Campus network and access to internet, email databases, etc.

How often might you utilize these additional service hours?

• Very Frequently (several times a week) - 3
• Frequently (about once a week) - 5
• Infrequently (about once a month) - 6
• Never - 0

Has your work been impacted by a lack of IT support outside of normal business hours? If so - how?

• No impact - 3
• Minimal impact - 2

Other Specific Concerns:

• Students can lose an entire weekend having to wait for services like Blackboard to be restored
• Blocked print queues
• Have to flex personal schedules to meet with staff during regular business hours
• Problems with AV classrooms - sometime can switch rooms but staff help would be great.
• Problems with applications in AV classrooms - after hours assistance would be great.
• Need for help setting up portable AV equipment for an evening
• Unresolved AV problems result in canalled workshops
• Sem II and Library computer lab tech support after hours.
• Problem checking out equipment, setting it up in a room across campus and then having problem during a presentation
• Maintenance work on network and servers during extended hours causes big problems

Other Comments?

• Problems don't happen often but when they do, it’s a big deal
• With so many campus resource unavailable after hours, it's hard to know what to even ask for.
• Computer and AV services should be available as long as classes are being held on campus.
• Seems like people forget about the needs of evening and weekend faculty and students (about 17% of the total student FTE)
• Network and server maintenance should be limited to Weekday evenings after 11PM or early Sunday mornings.
• Thank you for asking our opinion (4 responses)
  

For more information, contact Rob Rensel.